When reviewing online customer comments on resort stays, several factors must be considered on the whole.

* It takes a meaningful experience for a reviewer to post (either positive or adverse).

* Over the period 2004-2009,Club Land’or on Paradise Island, Bahamas has conservatively averaged a fulfillment rate of 50 villas occupied per week and (at an average of 2.5 guests per villa) has serviced  approximately 32,500 guests over the period.

* Of this number, 104  posted internet reviews on a leading travel site, 48 of which rated us in a positive manner, 47 to the contrary (going back to 2002).

* Based on the occupancy numbers for the period, that gives a complaint ratio of .0015% dissatisfied customers.  In other words, only 47 of the 32,500 guests felt strongly enough to voice their unhappiness.

* All local resorts receive both good and adverse reviews.  For example, during this period luxurious, world-renowned The One and Only Ocean Club held a 25% negative review ratio, while newer competing resort Harborside had already garnered 10% negative, and Atlantis Coral Towers (24% negative) and Paradise Island Harbor Resort (50% negative) also received their share of online complaints.

* Bearing in mind that all reviews are subjective to thoughts, feelings and emotions, Club Land’or management takes all complaints seriously.

*  With 99.985% of our guests obviously satisfied, we continue to be sensitive to the needs and desires of our customers to make their time with us a truly memorable experience.